Refund Policy

At Munshi AI, we want you to be satisfied with our service. This Refund Policy outlines the conditions under which refunds are granted. We offer a free tier so you can evaluate the platform before committing to a paid plan — we encourage you to test thoroughly before upgrading.

You may request a refund under the following circumstances:

• 7-Day New Subscriber Guarantee: If you are unsatisfied within 7 days of your first paid subscription, you are eligible for a full refund — no questions asked.
• Service Downtime: If our platform experiences more than 24 consecutive hours of downtime in a billing month, you are eligible for a prorated credit or refund for that period.
• Critical Feature Failure: If a core feature (WhatsApp bot replies, training, dashboard) is non-functional for more than 7 consecutive days despite our best efforts to resolve it, you are eligible for a refund for that billing period.
• Billing Error: If you were charged an incorrect amount due to a system error on our end, you will receive a full refund of the overcharged amount.
• Duplicate Charge: If you were charged twice for the same subscription period.

Refunds will not be issued in the following cases:

• Requests made after 7 days of subscription activation (except for service failure cases above)
• Partial month usage — we do not offer prorated refunds for unused days mid-cycle
• WhatsApp API outages or restrictions imposed by Meta
• Service issues caused by your own internet connectivity or device
• Failure to use the service — simply not logging in does not qualify
• Violations of our Terms of Service that led to account suspension
• Free plan — the Starter plan is free and not subject to refund requests

1. Email us at shahmeershaikh900@gmail.com with subject line: "Refund Request — [Your Email]"
2. Include your registered email address and reason for the refund request
3. Our team will review your request within 3 business days
4. If approved, refunds are processed within 5–10 business days depending on your payment method

All payments are processed by Paddle.com, our Merchant of Record. Approved refunds are issued back to your original payment method (card or PayPal) and typically appear within 5–10 business days, depending on your bank or payment provider.

• Starter: Free — $0/month
• Basic: $4/month
• Growth: $25/month
• Pro: $99/month

To cancel your subscription, email us at shahmeershaikh900@gmail.com with your registered email address. We process cancellation requests within 2 business days. Cancellation stops future charges — your service remains active until the end of the current billing period. Cancellation alone does not trigger a refund unless you are within the 7-day window or another eligibility condition applies.

For refund requests or billing questions, reach out to our support team: